bsok Privacy Policy — Your Data, Our Responsibility

At a Glance

Our Six Privacy Commitments to You

Section 2

How bsok Uses Your Personal Information

Personal data collected by bsok is used exclusively for the following purposes. bsok does not use your data for purposes beyond those listed below without first obtaining your explicit consent or where otherwise required by applicable law.

• To create, manage, and secure your bsok account, including processing your registration details, verifying your identity through KYC procedures, and maintaining accurate account records.
• To process deposits, withdrawals, and all other financial transactions requested by you, and to maintain accurate records of those transactions for accounting and audit purposes.
• To fulfil our responsible gaming obligations, including monitoring gaming activity for signs of problem gambling, applying deposit limits and self-exclusion settings, and contacting you if our monitoring systems identify a potential issue.
• To detect, prevent, and investigate fraud, money laundering, account takeover attempts, and any other prohibited conduct described in our Terms and Conditions.
• To improve, personalise, and optimise the bsok platform based on how players interact with the site — including which games are most popular, how navigation flows are used, and where users encounter friction.
• To communicate with you about your account, including sending service notifications, security alerts, transaction confirmations, and responding to your customer support enquiries. bsok will not send unsolicited marketing communications without your prior consent.

Section 4

When and How bsok Shares Your Information

bsok does not sell your personal data. bsok may share personal data with third parties only in the circumstances described below, and only to the minimum extent necessary for the stated purpose.

• Payment processors and financial service providers (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard) for the sole purpose of processing deposits and withdrawals initiated by you.
• Identity verification and KYC service providers engaged by bsok to verify the identity and age of registered users. These providers are contractually bound to handle your data in accordance with applicable data protection standards.
• Law enforcement authorities, financial regulatory bodies, and other government agencies where bsok is legally required or compelled by court order to disclose personal data. bsok will notify affected users of such requests where permitted by law.
• Technology and infrastructure service providers (such as cloud hosting providers and security services) that bsok uses to operate the platform. All such providers are subject to strict data processing agreements that prohibit them from using your data for any purpose beyond their contracted service.

Section 6

How Long bsok Retains Your Data

bsok retains personal data for as long as your account remains active and for a period thereafter as required by applicable law or as necessary to fulfil the purposes described in this Privacy Policy. In general, financial transaction records are retained for a minimum of 5 years from the date of the transaction in accordance with standard anti-money-laundering record-keeping requirements. Account registration data is retained for the duration of the account's active life plus a minimum of 2 years following account closure.

When personal data is no longer required for the purpose for which it was collected and no legal retention obligation applies, bsok will securely delete or anonymise that data so that it can no longer be attributed to you as an identifiable individual. If you request deletion of your account, bsok will initiate the deletion process within 30 days of receiving your verified request, subject to any mandatory retention periods that may apply.

Section 8

Your Rights Over Your Personal Data

As a user of the bsok platform, you have the following rights with respect to the personal data that bsok holds about you. To exercise any of these rights, please contact the bsok support team at the email address provided at the end of this policy. bsok will respond to verified requests within 30 days.

• Right of access: you may request a copy of the personal data bsok holds about you, including the categories of data held, the purposes for which it is processed, and any third parties with whom it has been shared.
• Right to rectification: you may request that inaccurate or incomplete personal data held by bsok be corrected or completed. You can update many of your account details directly from within your account settings without contacting support.
• Right to erasure: you may request that bsok delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (if consent was the basis for processing), or where processing is otherwise unlawful. This right is subject to legal retention obligations that may require bsok to retain certain data despite your request.
• Right to restrict processing: you may request that bsok restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to object: you may object to the processing of your personal data where bsok is relying on legitimate interests as the legal basis for processing. bsok will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.

To exercise any of the rights listed above, please send your request to [email protected] (plain text — not a clickable link). Please include your registered mobile number or email address so that we can verify your identity before processing your request. bsok does not charge a fee for the exercise of these rights under normal circumstances.

Section 10

Policy Updates and How to Contact Us

bsok reserves the right to update this Privacy Policy at any time. When a material change is made, the revised policy will be published on this page with an updated effective date. For significant changes that affect how your data is used, bsok will make reasonable efforts to notify registered users via the contact details held on file. Your continued use of the bsok platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bsok handles your personal data, please contact the bsok support team by email at [email protected] (plain text — not a clickable link). Our support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6), and will respond to privacy-related enquiries within 2 business days.