Player Welfare
Responsible Gaming — bsok Puts Players First
Gambling should be enjoyable entertainment, never a source of stress or hardship. bsok provides practical tools to help every player in Bangladesh stay in control.
Our Commitment
bsok's Approach to Safe Gambling
bsok is committed to providing a safe, transparent, and responsible gambling environment for all players in Bangladesh. We believe that gaming should remain a leisure activity — one that fits comfortably within your everyday budget and personal circumstances. When gambling stops being fun and starts feeling like an obligation, that is the moment to use the tools bsok makes available to every registered user.
This page explains every responsible gaming tool available on the bsok platform, describes the warning signs of problem gambling, and provides direct guidance on how to get help if you or someone you know is struggling. All tools described here are accessible to any bsok account holder at no additional cost.
Player Tools
Six Tools bsok Provides to Keep You in Control
Every bsok account comes with a full set of responsible gaming controls. You can activate or adjust any of these tools at any time by contacting the bsok support team at [email protected].
Deposit Limits
Set daily, weekly, or monthly caps on how much you can deposit into your account.
Time-Out
Take a temporary break from the platform for 24 hours up to 6 weeks with a single request.
Self-Exclusion
Request permanent or long-term exclusion from the bsok platform if gambling has become a problem.
Reality Checks
Receive periodic reminders showing how long you have been playing in the current session.
Activity History
Review a full log of your betting activity, wins, losses, and deposits at any time.
Account Verification
KYC verification protects your account from unauthorised access and ensures your withdrawals are processed safely.
Deposit Controls
How Deposit Limits Work on bsok
Deposit limits are one of the most effective ways to keep your gambling budget under control. bsok allows you to set a hard ceiling on deposits over three time windows. Here is how it works.
Taking a Break
Time-Out: A Temporary Pause from Gambling
A time-out is a short-term voluntary suspension of your bsok account. Players may request a time-out for any period between 24 hours and 6 weeks. During a time-out, you cannot log in, place bets, or make deposits. Your existing balance is preserved and you may still contact support to request a withdrawal of funds during the period.
Time-outs are ideal if you feel that your play is becoming too frequent or that you simply need a mental reset. Unlike self-exclusion, a time-out automatically lifts after the chosen period expires — there is no reapplication process. To request a time-out, contact the bsok support team by email at [email protected] (plain text — not a clickable link).
Permanent Break
Self-Exclusion: Closing the Door on Problem Gambling
Self-exclusion is for players who believe their gambling has moved beyond entertainment and become harmful. It is a serious step, and bsok supports every player who chooses to take it. Here is how the self-exclusion process works on the bsok platform.
Any balance remaining in your account at the time of self-exclusion can still be withdrawn. Contact bsok support during the exclusion period specifically to request a withdrawal of your available balance — this is the only account action permitted while self-excluded.
Know the Signs
Warning Signs That Gambling May Have Become a Problem
Problem gambling does not always look the same in every person. However, there are common patterns that tend to appear when gambling shifts from entertainment to something more harmful. If you recognise any of the following in your own behaviour, please consider reaching out to bsok support or a professional counselling service.
- Spending more time or money gambling than you originally planned, and finding it difficult to stop when you intended to.
- Chasing losses — continuing to play or increasing bet sizes in an attempt to recover money that was lost in previous sessions.
- Gambling with money set aside for essential expenses — rent, groceries, bills, school fees — or borrowing money specifically to fund gambling sessions.
- Feeling restless, irritable, or anxious when not gambling, or using gambling as a way to escape stress, depression, or difficult emotions.
- Hiding or lying to family, friends, or colleagues about the amount of time or money spent on gambling.
- Neglecting work, family responsibilities, or personal health as a result of time spent gambling.
Age Policy
bsok Is Strictly for Adults 21+
The bsok platform is strictly open to individuals who are 21 years of age or older. This is not a guideline — it is an absolute requirement. Players must be at least 21 years old to register, deposit, place bets, or withdraw funds on the bsok platform. bsok verifies the age of every user during the KYC process, and accounts found to belong to underage individuals are permanently closed with all funds withheld pending legal review.
If you are a parent or guardian and you believe that a person under the age of 21 in your household is accessing the bsok platform, please contact our support team immediately. We take underage gambling extremely seriously and will act swiftly to close any account that is found to have been opened by or used by a minor. Protecting young people from exposure to gambling is a core responsibility that bsok does not compromise on.
Get Help
Reach bsok Support Any Time — We Are Here to Help
If you are worried about your gambling, or that of someone close to you, the most important thing is to reach out. You do not need to have a confirmed problem to make contact — early conversations are far more effective than waiting until a crisis point. The bsok support team is trained to handle responsible gaming enquiries with care and complete confidentiality.
bsok Responsible Gaming Support
Available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). Contact us at:
Email is plain text only — not a clickable link. Response time for responsible gaming enquiries: within 2 hours.
Safe Play Tips
Five Golden Rules for Responsible Gambling at bsok
Following these five principles will help ensure that gambling remains an enjoyable part of your leisure time rather than a source of financial or emotional difficulty.
Play Responsibly — bsok Is With You Every Step
bsok provides the tools, the support, and the information you need to keep gaming fun. Explore the platform at your own pace — and if you ever need a hand, our support team is just one message away.
21+ only. Gambling involves financial risk. Use our responsible gaming tools and play within your means.